Configure Motorola with Android 8.x (like Moto G5S)
Some Motorola devices require special configuration in order for the tracking software to work properly. Please follow this easy and quick video tutorial carefully. However, if you have any difficulties, please contact us and we will help you!
Before you download the application it is required to disable Google Play Protect (as it will block the application from running). You can watch this video tutorial on how to disable Google Play Protect, or you can just follow the instructions below:
Open "Play Store" or "Google Play"
- Click on the "Settings" icon (three lines) in the upper left corner of the screen (left to the "Search for apps & games" placeholder text)
- Then find and click on "Play Protect"
- Then click on the gear icon in the upper right corner of the screen
- And then make sure both "Scan device for security threats" and "Improve harmful app detection" are disabled. That's it!
Now that Google Play Protect has been disabled, we can continue to downloading the app. After the app has been downloaded, install it but DO NOT OPEN it yet. When the app has been installed you will have two - options - to close the installer and to directly open the app. Click "Done" to close the installer and continue with necessary configuration first.
Configure your device (phone/tablet) by following the instructions below (and only then go back to the app and open it to finish the installation procedure by entering your E-mail):
Go to "Settings" -> "Network & Internet" -> "Data usage" -> Data saver
- click on "Unrestricted data access"
- find "Update manager" in the list and make sure it is ENABLED, then go back
- now make sure Data saver is set to "Off" (slide the slider to the left)
Go to "Settings" -> "Network & Internet" -> "Data usage" -> Network restrictions
- make sure all networks are not "Metered" by clicking on every network and selected "Not metered"
Go to "Settings" -> "Battery" -> "Battery saver" (under Power management)
- make sure "Turn on automatically" is set to "Never"
- make sure "Battery saver" is set to "Off"
Go to "Settings" -> "Battery"
- click on the three vertical dots (upper right corner of the screen) and click on "Battery optimization"
- click on the text that reads "All apps" or "Not optimized" to see the drop-down menu and select "All apps"
- find and click on the "Update manager" from the list below
- click on "Don't optimize" and click DONE
Go to "Settings" -> "Apps & notifications" -> "See all apps" -> scroll down and find and click on "Update manager"
- click on "Permissions" and make sure all permissions have been granted, then go back
- click on "Data usage" and make sure both options "Background data" and "Unrestricted data usage" are ENABLED, then go back
- click on "Battery" and make sure "Background activity" is ENABLED and "Battery optimization" is set to "Not optimized"
Go to "Settings" -> "Apps & notifications" -> "Notifications" -> "App notifications"
- find and click on "Google Play Store"
- and make sure it is set to "Off"
Go to "Settings" -> "Apps & notifications" -> "Notifications" -> "App notifications"
- find and click on "Google Play services"
- and make sure it is set to "Off"
Now that the target device has been properly configured, we can finish the installation procedure by opening the AndroidMonitor app by tapping on the "Update manager" icon. When you open it, make sure to follow the installation instructions from withing the app, which is to enable "Improve stability" and the "Enable Key Logger" options as well.
You might want to watch a general installation tutorial and/or review similar tutorials for other makes and models:
With the instructions above you can configure AndroidMonitor spying and tracking application to monitor Motorola devices with Android 8.
